Is the brand KFC trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Eating and Dining
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Nzima
Nzima
4 May 2025
No resolution
KFC - Poor Service #568325

Poor Service they were out of meat they let us wait for close to 30 minutes after drive through. The lady delivered our food let people open our orders to check…

No resolution
Rosalia Hailey Jantjies
Rosalia Jantjies
11 January 2025
No resolution
KFC - Rotten chicken kfc humansdorp

KFC COMPLAINTS I bought this streetwise 2 at kfc humansdorp. Upon eating it I tasted that the chicken was old. I started smelling the chicken and it had a weird…

No resolution
Rosalia Hailey Jantjies
Rosalia Jantjies
10 January 2025
No resolution
KFC - Rotten chicken kfc humansdorp

KFC COMPLAINTS I bought this streetwise 2 at kfc humansdorp. Upon eating it I tasted that the chicken was old. I started smelling the chicken and it had a weird…

No resolution
Ratale
Ratale
15 November 2024
No resolution
KFC - Unsatisfactory customer

Bought a family fiesta meal today (15:25) at tsakane mall kfc only to find the meat spoiled but the wings and the mash were good.

No resolution
Nozipho
Nozipho
9 November 2024
No resolution
KFC - The meat taste bad, it like it rotten

I brought KFC at newmarket, it takes bad and it like it rotten. Even the zinger wings tasted bad and they had after taste. It like they cooked the meat while it…

No resolution
Boniswa
Boniswa
8 November 2024
Resolved
KFC - Kfc has not refunded me

Good Day, I placed an order on the 27th of Oct 2024 and it was cancelled due to KFC not being able to locate a driver to deliver my food. I then received an email…

Resolved
Katlego Rachel
Katlego Rachel
12 October 2024
No resolution
KFC - Collection error

Hi I placed an order for collection on the 10th at KFC Triangle Rustenburg center with order number DFD226777014 but due to certain circumstances I couldn't collect…

No resolution
Gita
Gita
20 September 2024
No resolution
KFC - I have never seen such a bad service

I ordered at 12 pm they told me it will be here 12:40 Not only they called me at 12:40 to say the order will be here in 15 mins It is 1:30 the order is not here…

No resolution
Iman fatima
Iman fatima
11 September 2024
No resolution
KFC - About food

I have oder spice rice from kfc they had very bad smell and they are very sticky as they are not good for your health the are stinky with extra spice added in it!…

No resolution
ShatiliahWashington
ShatiliahWashington
9 September 2024
No resolution
KFC - The customer service was very poor

Went 1801 S.E. Ross Clark Circle KFC the customer service was very poor the meal I got did include the items in the box there was no biscuit and the chicken was…

No resolution