Intercape
Intercape
Passenger Road Transport
Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
11.1%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
Passenger Road Transport
1 Greyhound 22.8
2 Intercape 14.7
3 Eldo Coaches 10
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Nombasa
Nombasa
9 January 2024
No resolution
1/10
Intercape - Smelly toilets

Travelled for 12 hours from King Williams Town to Durban on a Bus with a very bad strong smelly toilet, I've used Intercape so many times before & never had such…

No resolution
1/10
Jody Taylor
Jody Taylor
4 December 2023
Resolved
3/10
Intercape - Unprofessional and slow response

I logged a complaint of a shuttle driver that left me and another passenger behind. We both came early. I approached him twice to ask if that was the bus we were…

Resolved
3/10
Reuben Mogoba
Reuben Mogoba
19 January 2023
No resolution
1/10
Intercape - Do not take my money if you cannot provide a service to me

We bought two ticket in December for my two kids to come from Eastern cape to Cape town, there was no issue, and we bought another two ticket in January for them…

No resolution
1/10
Christoff Munnik
Christoff Munnik
16 December 2022
No resolution
1/10
Intercape - Bad experience

We got on the bus in Bellville. After a short while myself, my wife and daughter were moved to another bus. After riding for half an hour or so, we stopped and…

No resolution
1/10
Sibulele
Sibulele
20 October 2021
No resolution
2/10
Intercape - Driver refused to drop me off at the drop point that is specified in my ticket

I bought a ticket, for an intercape bus departing from Umtata station to Bellville. I was one of the first five people to arrive at the bus and as a result my bag…

No resolution
2/10
Sibusiso Ndimande
Sibusiso Ndimande
8 October 2021
No resolution
1/10
Intercape - Delays

Intercape are dropping the ball now, used to love travelling on its buses. How does a 20:30 bus leaves at 22:00 . The bus was 3317 from Park Station to Durban on…

No resolution
1/10

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