Brand's performance
11.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
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Zandile Nosilela
Zandile Nosilela
11 June 2024
Awaiting reply
Intercape - Intercape bus is stuck in queenstown

The intercape bus is stuck in Queenstown and i have booked a ticket for my disabled mom,10 yr old daughter and 1 year old infant. I am worried because it has been…

Awaiting reply
Marius
Marius
12 April 2024
No resolution
Intercape - Cant find eft money

I had the problem where Intercape cant find my eft money,I spoke to Cheslin manager to solve the probkem ,he said he will phone me back before 18 h00 and never…

No resolution
Ncedile
Ncedile
31 March 2024
No resolution
Intercape - Action

I was involved in bus accidents on the 24/03/024.Our details were written down but not a single word from the company up untill to date.The bus number 8701 from…

No resolution
Lucinda
Lucinda
25 March 2024
No resolution
Intercape - Unhygienic toilets

This was the conditions the bus was in with no chemicals if there was we would've use the toilets you gave us a scare of a bus with almost 40 people on board no…

No resolution
LAYTON QUINCY MCFARLANE
LAYTON MCFARLANE
22 March 2024
No resolution
Intercape - Intercapre bus from pe to johannesburg 5 pm thursday 21 march 2024

The bus driver is driving exceptionally fast, placing the lives of the passengers at risk. When arriving at the refreshment stop, he chased people back like dogs,…

No resolution
Tshenolo Sephoti
Tshenolo Sephoti
18 March 2024
No resolution
1/10
Intercape - Ticket refund

I booked my ticket online. As I was supposed to return on the 17th march. I tried to reach intercape to reschedule my date to the 18th march. Unfortunately i was…

No resolution
1/10
Siphiwe
Siphiwe
30 January 2024
No resolution
Intercape - Bus tickets 0

Am late about 15min thy say I've loose my ticket..I bought another ticket now intercape is late thy say we must wait for 45min so is it right for the company to…

No resolution
Nombasa
Nombasa
9 January 2024
No resolution
1/10
Intercape - Smelly toilets

Travelled for 12 hours from King Williams Town to Durban on a Bus with a very bad strong smelly toilet, I've used Intercape so many times before & never had such…

No resolution
1/10
Jody Taylor
Jody Taylor
4 December 2023
Resolved
3/10
Intercape - Unprofessional and slow response

I logged a complaint of a shuttle driver that left me and another passenger behind. We both came early. I approached him twice to ask if that was the bus we were…

Resolved
3/10
Graham Langbooi
Graham Langbooi
14 October 2023
No resolution
Intercape - Bad communication

I booked a ticket to East London from Paarl which says 'part shuttle '.The pick up time was 09:00 at Monument Shell in Paarl. I then received a sms stating that…

No resolution