Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
2.2%
Solution Rate
16.7%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
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Lucinda
Lucinda
25 March 2024
Awaiting reply
Intercape - Unhygienic toilets

This was the conditions the bus was in with no chemicals if there was we would've use the toilets you gave us a scare of a bus with almost 40 people on board no…

Awaiting reply
LAYTON QUINCY MCFARLANE
LAYTON MCFARLANE
22 March 2024
Awaiting reply
Intercape - Intercapre bus from pe to johannesburg 5 pm thursday 21 march 2024

The bus driver is driving exceptionally fast, placing the lives of the passengers at risk. When arriving at the refreshment stop, he chased people back like dogs,…

Awaiting reply
Tshenolo Sephoti
Tshenolo Sephoti
18 March 2024
Awaiting reply
Intercape - Ticket refund

I booked my ticket online. As I was supposed to return on the 17th march. I tried to reach intercape to reschedule my date to the 18th march. Unfortunately i was…

Awaiting reply
Siphiwe
Siphiwe
30 January 2024
No resolution
Intercape - Bus tickets 0

Am late about 15min thy say I've loose my ticket..I bought another ticket now intercape is late thy say we must wait for 45min so is it right for the company to…

No resolution
Nombasa
Nombasa
9 January 2024
No resolution
1/10
Intercape - Smelly toilets

Travelled for 12 hours from King Williams Town to Durban on a Bus with a very bad strong smelly toilet, I've used Intercape so many times before & never had such…

No resolution
1/10
Jody Taylor
Jody Taylor
4 December 2023
Resolved
3/10
Intercape - Unprofessional and slow response

I logged a complaint of a shuttle driver that left me and another passenger behind. We both came early. I approached him twice to ask if that was the bus we were…

Resolved
3/10
Graham Langbooi
Graham Langbooi
14 October 2023
No resolution
Intercape - Bad communication

I booked a ticket to East London from Paarl which says 'part shuttle '.The pick up time was 09:00 at Monument Shell in Paarl. I then received a sms stating that…

No resolution
M Peter
M Peter
1 October 2023
No resolution
Intercape - Bad service

Intercape bus number 612 from PE to Pretoria got stuck between Queenstown and Jamestown for almost without getting any update when we asked the as to what is happening…

No resolution
Dineo
Dineo
20 June 2023
No resolution
Intercape - Poor service of agents

Intercape has poor service and their agents are not patient and friendly. I tried calling the 24 hour call center because I had an emergency and they didn't answer.…

No resolution
Reuben Mogoba
Reuben Mogoba
19 January 2023
No resolution
1/10
Intercape - Do not take my money if you cannot provide a service to me

We bought two ticket in December for my two kids to come from Eastern cape to Cape town, there was no issue, and we bought another two ticket in January for them…

No resolution
1/10