Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
Passenger Road Transport
1 Greyhound 10.2
3 Uber 10
...
Intercape9.3
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Gloria Mateza
Gloria Mateza
4 October 2024
No resolution
Intercape - Mainliner bus from butterworth to cpt never pitched after 4 hours at the bus top

I have been waiting for Intercape Mainliner bus from 2pm with expected arrival of 16h20 (04 Oct 2024) Budgetliner drove pass and told us (14 passengers) that Mainliner…

No resolution
ZL MATHABATHE
ZL MATHABATHE
16 September 2024
No resolution
Intercape - Suffocating because of smell

We are suffocating in the bus the bus is smelling, we literally cannot breathe

No resolution
Nozuko Mpondo
Nozuko Mpondo
5 September 2024
No resolution
Intercape - To compliment

On Thursday, the 29th, I was traveling from Cape Town to Johannesburg. The Intercape bus departed late from Park Station in Cape Town, and we were transferred via…

No resolution
Mbali
Mbali
4 September 2024
No resolution
Intercape - Poor service

The bus was over 30 minutes late. When it arrived we drove for 20 minutes and it stuck. We had to wait for almost one and a half hours for a mechanic to come fix…

No resolution
Patience
Patience
29 August 2024
No resolution
Intercape - Poor service and bus leaving people behind

Today i went to intercape to board a bus. When I got there the lines were long and the service was slow resulting in the bus leaving me because the person who was…

No resolution
Zandile Nosilela
Zandile Nosilela
11 June 2024
No resolution
10/10
Intercape - Intercape bus is stuck in queenstown

The intercape bus is stuck in Queenstown and i have booked a ticket for my disabled mom,10 yr old daughter and 1 year old infant. I am worried because it has been…

No resolution
10/10
Marius
Marius
12 April 2024
No resolution
Intercape - Cant find eft money

I had the problem where Intercape cant find my eft money,I spoke to Cheslin manager to solve the probkem ,he said he will phone me back before 18 h00 and never…

No resolution
Ncedile
Ncedile
31 March 2024
No resolution
Intercape - Action

I was involved in bus accidents on the 24/03/024.Our details were written down but not a single word from the company up untill to date.The bus number 8701 from…

No resolution
Lucinda
Lucinda
25 March 2024
No resolution
Intercape - Unhygienic toilets

This was the conditions the bus was in with no chemicals if there was we would've use the toilets you gave us a scare of a bus with almost 40 people on board no…

No resolution
LAYTON QUINCY MCFARLANE
LAYTON MCFARLANE
22 March 2024
No resolution
Intercape - Intercapre bus from pe to johannesburg 5 pm thursday 21 march 2024

The bus driver is driving exceptionally fast, placing the lives of the passengers at risk. When arriving at the refreshment stop, he chased people back like dogs,…

No resolution