How to make a complaint on Complaints Book?

Name: Greyhound
Rating: 10.2

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Greyhound | Complaints Book

Brand's performance

10.2

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

1.6%

Solution Rate

Average Ratings

23.3%

Customer Retention Rate

16.7%

Category ranking

Passenger Road Transport

1 Greyhound 10.2

2 Eldo Coaches 10

3 Uber 10

Transport

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Puleng Liphepha

Featured

Greyhound - Bus did not pitch

I booked a bus for Saturday 17:25 midrand to Aliwal North. Quarter to 5 I was at Big bird. I waited till 6. I called and I was told it is 28mins away. An hour later I called and they told me I should have took Citiliner. I don't know if I should have…

No resolution

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