Greyhound | Complaints Book

Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

25%

Average Response Time

5%

Solution Rate

25%

Average Ratings

30%

Customer Retention Rate

25%

Category ranking

Passenger Road Transport

1 Greyhound 22.8

2 Intercape 15.4

3 Eldo Coaches 10

Transport

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Puleng Liphepha

Greyhound - Bus did not pitch

I booked a bus for Saturday 17:25 midrand to Aliwal North. Quarter to 5 I was at Big bird. I waited till 6. I called and I was told it is 28mins away. An hour later I called and they told me I should have took Citiliner. I don't know if I should have…

Featured opinions

Thier response to customer is of deep concern. I feel they just trying to run a…

nothing

Puleng Liphepha

It's an incompetent company that will close down again

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Last activity

THEMBEKILE NDONGENI

21 November 2023

Greyhound - Refund from greyhound

I cancelled bus booking ticket and requested refund since April 2023. I have been…

16 October 2023

Greyhound - Greyhound not worth the money

Good day I’m wanting to raise my deep disappointment and dissatisfactory experience…

Greyhound - Refund

I booked my return bus with Clitiliner/Greyhound on the 04th of April from Pretoria…

Puleng Liphepha

Greyhound - Bus did not pitch

I booked a bus for Saturday 17:25 midrand to Aliwal North. Quarter to 5 I was at…

Victor Mtshakazana

Greyhound - Cancelation of bus ticket

I've been waiting for a refund for to cancel my ticket I've been waiting for days

Greyhound - Refund - waiting 29 days

Good day I have logged my refund on the 2nd of June 2023 and was told within 21…

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