Intercape
Intercape
Passenger Road Transport
Brand's performance
16.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.1%
Average Response Time
1.4%
Solution Rate
9.1%
Average Ratings
37.5%
Customer Retention Rate
50%
Category ranking
Passenger Road Transport
1 Intercape 16.1
2 Eldo Coaches 10
3 Uber 10
Is this your company? Click here

Intercape - Bad experience

No resolution
1/10
Christoff Munnik
Christoff Munnik filed the complaint
16 December 2022
We got on the bus in Bellville. After a short while myself, my wife and daughter were moved to another bus. After riding for half an hour or so, we stopped and all the passengers were moved to a different bus. On this bus none of the usb ports work. Three passangers as well as my wife got wet due to rain water coming through vents and the emergency hatch. This is extremely poor and would like to know what is going to be done. I will escalate this matter until I get satisfactory results.
Incident date: 16 December 2022
Christoff Munnik
Christoff Munnik rated the brand
6 February 2023

Bad. No one even bothered to contact me back. I expect my money back for that experience. Nobody should ever go through that again.

This complaint has been considered as not resolved.
Complaint #230722
588 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
ZL MATHABATHE
ZL MATHABATHE
16 September 2024
Intercape - Suffocating because of smell

We are suffocating in the bus the bus is smelling, we literally cannot breathe

Awaiting reply
Nozuko Mpondo
Nozuko Mpondo
5 September 2024
Intercape - To compliment

On Thursday, the 29th, I was traveling from Cape Town to Johannesburg. The Intercape…

Awaiting reply
Mbali
Mbali
4 September 2024
Intercape - Poor service

The bus was over 30 minutes late. When it arrived we drove for 20 minutes and it…

Awaiting reply

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.