Brand's performance

14.7

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

9.1%

Average Response Time

1.8%

Solution Rate

11.1%

Average Ratings

20%

Customer Retention Rate

50%

Category ranking

Passenger Road Transport

1 Greyhound 22.8

2 Intercape 14.7

3 Eldo Coaches 10

(0) 21 380 4400
[email protected]

Is this your company? Click here

Intercape - Smelly toilets

Nombasa filed the complaint

9 January 2024

Travelled for 12 hours from King Williams Town to Durban on a Bus with a very bad strong smelly toilet, I've used Intercape so many times before & never had such bad experience...

Incident date: 9 January 2024

Nombasa rated the brand

29 February 2024

Doesn't care about the wellbeing of their customers.

Would you buy again? No

1/10

This complaint has been considered as not resolved.

Comments

LAYTON MCFARLANE

22 March 2024

I have never in my life come across such a bad customer experience. INTERCAPE IS PATHETIC!!!

LAYTON MCFARLANE

22 March 2024

I have never in my life come across such a bad customer experience. INTERCAPE IS PATHETIC!!!

To leave your comment you must sign in.

Similar complaints

Marius

12 April 2024

Intercape - Cant find eft money

I had the problem where Intercape cant find my eft money,I spoke to Cheslin manager…

I was involved in bus accidents on the 24/03/024.Our details were written down but…

Awaiting reply

Lucinda

25 March 2024

Intercape - Unhygienic toilets

This was the conditions the bus was in with no chemicals if there was we would've…

Awaiting reply