How can I contact Intercape?

You can contact the brand by phone ((0) 21 380 4400) or via the following email info@intercape.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Intercape | Complaints Book

Name: Intercape
Rating: 13.3

Brand's performance

13.3

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

55%

Customer Retention Rate

50%

Category ranking

Passenger Road Transport

1 Intercity Xpress 13.4

2 Intercape 13.3

3 Greyhound 10.2

(0) 21 380 4400
[email protected]

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Sibusiso Ndimande

Featured

Intercape - Delays

Intercape are dropping the ball now, used to love travelling on its buses. How does a 20:30 bus leaves at 22:00 . The bus was 3317 from Park Station to Durban on the 1st October 2021. The same bus a week later was supposed to leave at 09:00 but left…

No resolution

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