Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
25%
Average Ratings
30%
Customer Retention Rate
25%
Category ranking
Transport
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Donovan Van Niekerk BCX
Donovan BCX
16 October 2023
No resolution
1/10
Greyhound - Greyhound not worth the money

Good day I’m wanting to raise my deep disappointment and dissatisfactory experience with my recent trio (Family of 3) booked via Greyhound to Johannesburg from…

No resolution
1/10
Puleng Liphepha
Puleng Liphepha
14 August 2023
No resolution
1/10
Greyhound - Bus did not pitch

I booked a bus for Saturday 17:25 midrand to Aliwal North. Quarter to 5 I was at Big bird. I waited till 6. I called and I was told it is 28mins away. An hour later…

No resolution
1/10
Victor Mtshakazana
Victor Mtshakazana
22 July 2023
Resolved
9/10
Greyhound - Cancelation of bus ticket

I've been waiting for a refund for to cancel my ticket I've been waiting for days

Resolved
9/10
Busi
Busi
2 June 2023
Resolved
1/10
Greyhound - Refund from greyhound bus company

I bought a ticket for the trip from Durban to Newcastle 26 April 2023 , Greyhound cancelled that trip , I sent the refund form and all the documents they requested…

Resolved
1/10
Heyle-neth
Heyle-neth
19 December 2022
No resolution
1/10
Greyhound - Horrible service, horrible choice

I would not recommend this bus to anyone... First of all you don't get the bus you paid for... Second of all it can't go into park station and need to change busses..…

No resolution
1/10
Puleng Patricia Senne
Puleng Senne
6 December 2022
No resolution
1/10
Greyhound - Bus to Polokwane not arriving at Bosman Pretoria

I booked my son a bus from Bosman in Pretoria to Polokwane at 10:30 today the 06/12/2022 and the bus never came. We waited from 10:00 because we arrived early.…

No resolution
1/10