Greyhound - Bus did not pitch

I booked a bus for Saturday 17:25 midrand to Aliwal North. Quarter to 5 I was at Big bird. I waited till 6. I called and I was told it is 28mins away. An hour later I called and they told me I should have took Citiliner. I don't know if I should have prophesied that information or what. I have been calling and emailing, instead of getting help agent's get rude and hang-up, no response to my emails. I don't want to re-book, I took a taxi. All I want is my money back qha.

I have not heard anything from them and they are ignoring my emails.

I'm still waiting to this day