Brand's performance
10.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8%
Average Response Time
1.6%
Solution Rate
8%
Average Ratings
23.3%
Customer Retention Rate
16.7%
Category ranking
Transport
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Greyhound - Cancelation of bus ticket

Resolved
9/10
Victor Mtshakazana
Victor Mtshakazana filed the complaint
22 July 2023
I've been waiting for a refund for to cancel my ticket I've been waiting for days
Incident date: 22 July 2023
Victor Mtshakazana
Victor Mtshakazana rated the brand
5 August 2023

It's not good when it comes to refunds they rather reschedule your trip

This complaint was considered resolved.
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