Virgin Active
Virgin Active
Gyms and Fitness Clubs
Brand's performance
6.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
23.3%
Customer Retention Rate
33.3%
Category ranking
Gyms and Fitness Clubs
1 BetterMe 10
2 Virgin Active 6.8
3 Planet Fitness N/A
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all resolved evaluated
Noël Cromhout
Noël Cromhout
12 January 2022
Resolved
Virgin Active - Not refunding

I was advised to personally visit Virgin Active, to cancel my membership. I promptly did on the 19 August 2021. I completed the required documentation successfully.…

Resolved
Mark Williams
Mark Williams
27 July 2021
Resolved
7/10
Virgin Active - Cooling off period refund

I rejoined Virgin Active on 26/04/2021. My personal circumstances changed 2 days later and I cancelled within the 5 day cooling off period. I have been back to…

Resolved
7/10
Anton Roux
Anton Roux
30 April 2021
Resolved
2/10
Virgin Active - Swimming pool temperature

I have been a member at Virgin Active East London Beach front for the past 5 years and in that five years we complained about the temprature in the swimming pool…

Resolved
2/10

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