How can I contact Virgin Active?

You can contact the brand by phone (0860 200 911) or via the following email webadmin@virginactive.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Virgin Active | Complaints Book

Name: Virgin Active
Rating: 13.4

Brand's performance

13.4

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

6.8%

Average Response Time

1.6%

Solution Rate

6.8%

Average Ratings

34%

Customer Retention Rate

40%

Category ranking

Gyms and Fitness Clubs

1 Virgin Active 13.4

2 BetterMe 10

3 Fit24 Gyms N/A

0860 200 911
[email protected]

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Terusha Govender

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Virgin Active - Membership cancellation

I would like to now log a formal complaint around my membership. Its been almost a month since I have called Virgin Active and I have had no response from anyone regarding a proper response based on my complaint. I sent through a formal complaint on…

No resolution

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