Virgin Active
Virgin Active
Brand's performance
6.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
23.3%
Customer Retention Rate
33.3%
Category ranking
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THASARATHAN
THASARATHAN
5 March 2024
No resolution
3/10
Virgin Active - Increase of fees after i month , sales rep lying about add on's just to sign you on

I was lied to by the overport virgin active branch sales rep, He contacted me about a dozen times and even stated upon signing he will include a kit bag . The monthly…

No resolution
3/10
Bashir Abed
Bashir Abed
11 October 2023
No resolution
1/10
Virgin Active - Simply poor service

I transferred clubs from Lenasia to Cresta. This should be a simple process, but not with Virgin. In month 1 (August), I was not let in as they advised I was in…

No resolution
1/10
Healing Evolution
Healing Evolution
28 September 2023
No resolution
3/10
Virgin Active - None response form the escalations department

I have been awaiting feedback from the head office in Cape town since last week Friday, relating to misconduct of their staffing complement in Johannesburg. The…

No resolution
3/10
Suzanne
Suzanne
29 January 2023
No resolution
Virgin Active - Reissue of card

My daughter's card has been problematic since she joined the Virgin active gym, we've had excuses up until last week 28th January, when we were told that they now…

No resolution
Valencia
Valencia
24 January 2023
No resolution
Virgin Active - Incompetence

This is for Virgin active in Bloemfontein Fichardt Park. I've been with the gym for a while now, I also paid a personal trainer to achieve my fitness goals faster.…

No resolution
Elodie Lawrenz
Elodie Lawrenz
4 January 2023
No resolution
Virgin Active - Laco of communication

We have had a few problems where the management has not communicated changes to the classes etc where the instructor has pitched up for the class as well as the…

No resolution
Kirsten
Kirsten
14 November 2022
No resolution
Virgin Active - Signed up but not activated

After canceling my membership during COVID. I decided to sign-up again on the 24th of October, I received my welcome package and had made payment of R1030 to join…

No resolution
Ashley Waldeck
Ashley Waldeck
23 August 2022
No resolution
Virgin Active - Green point virgin active cape town

I trust this email finds you well I would formally like to log a complaint against the Green Point Virgin Active upon the incident that took place on 8th of August…

No resolution
Chantell
Chantell
5 July 2022
No resolution
Virgin Active - Most terrible service ever experienced

I really can't express my disappointment. Till now no corrections have been made. No one at the offices wants to get this matter resolved. I am extremely disappointed.…

No resolution
Paul Nieuwoudt
Paul Nieuwoudt
23 June 2022
No resolution
Virgin Active - Staff forcing members to still wear masks

Staff at Montana branch forcing members to still wear masks and follow a no mask no entry policy. THIS IS AGAINST AMMENDED NEW GOVERNMENT REGULATIONS FOR INDOOR…

No resolution