I was lied to by the overport virgin active branch sales rep, He contacted me about a dozen times and even stated upon signing he will include a kit bag . The monthly…
I transferred clubs from Lenasia to Cresta. This should be a simple process, but not with Virgin. In month 1 (August), I was not let in as they advised I was in…
I have been awaiting feedback from the head office in Cape town since last week Friday, relating to misconduct of their staffing complement in Johannesburg. The…
My daughter's card has been problematic since she joined the Virgin active gym, we've had excuses up until last week 28th January, when we were told that they now…
This is for Virgin active in Bloemfontein Fichardt Park. I've been with the gym for a while now, I also paid a personal trainer to achieve my fitness goals faster.…
We have had a few problems where the management has not communicated changes to the classes etc where the instructor has pitched up for the class as well as the…
After canceling my membership during COVID. I decided to sign-up again on the 24th of October, I received my welcome package and had made payment of R1030 to join…
I trust this email finds you well I would formally like to log a complaint against the Green Point Virgin Active upon the incident that took place on 8th of August…
I really can't express my disappointment. Till now no corrections have been made. No one at the offices wants to get this matter resolved. I am extremely disappointed.…
Staff at Montana branch forcing members to still wear masks and follow a no mask no entry policy. THIS IS AGAINST AMMENDED NEW GOVERNMENT REGULATIONS FOR INDOOR…