I've sent another email to Virgin Active.
To date still no response or any form of communication in attempting to resolve this issue.
I will be contacting the Ombudsman for gymnasiums.
To date, no response or any form of communication from VA.
Contract between Member and VA is legally binding.
Law of South Africa applies
VA are in Breach of Contract.
Not adhering to the terms and conditions of the contract, hence illegal deductions is fraud.
My advice is to report and lodge a complaint with the Ombudsman for Gyms.
Within 2 days after I lodged my complaint, VA contacted me to resolve the issue.
The lady from VA was very apologetic and helpful.
I was refunded within 1 week.