Virgin Active
Virgin Active
Brand's performance
8.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
50%
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Virgin Active - Absolutely the worst service ever!

No resolution
Gregory Bouah
Gregory Bouah filed the complaint
3 December 2021
Absolutely the worst service ever! I rated them 1-star only because there was no lower rating available. My Daughter cancelled her Gym-membership on 24 September 2021. It is 3 December 2021 and they still have not actually cancelled her membership while happily debiting her for her monthly membership fee. I have spoken to the call centre twice, sent 2-emails, spoke to 2-sales reps and spoken to the branch manager at Virgin Active N1-city. Still NOTHING!!! What a sorry state of affairs for a national chain to have such poor service delivery.
Incident date: 24 September 2021
This complaint has been considered as not resolved.
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