Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

23.3%

Customer Retention Rate

33.3%

Category ranking

Gyms and Fitness Clubs

1 BetterMe 10

2 Virgin Active 6.8

3 Planet Fitness N/A

0860 200 911
[email protected]

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Virgin Active - Absolutely the worst service ever!

Gregory Bouah filed the complaint

3 December 2021

Absolutely the worst service ever! I rated them 1-star only because there was no lower rating available. My Daughter cancelled her Gym-membership on 24 September 2021. It is 3 December 2021 and they still have not actually cancelled her membership while happily debiting her for her monthly membership fee. I have spoken to the call centre twice, sent 2-emails, spoke to 2-sales reps and spoken to the branch manager at Virgin Active N1-city. Still NOTHING!!! What a sorry state of affairs for a national chain to have such poor service delivery.

Incident date: 24 September 2021

This complaint has been considered as not resolved.

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