Virgin Active - Increase of fees after i month , sales rep lying about add on's just to sign you on

I was lied to by the overport virgin active branch sales rep, He contacted me about a dozen times and even stated upon signing he will include a kit bag .
The monthly fee being R331 to start in December 2023 , He said no increase till December 2024 if I should stay on I will incur a fee increase.
Upon signing I requested my kit bag ( first lie) he told me he has no kit bags in stock
I was upset and told him it was the condition of the deal he said as soon as one is available he will notify me, 1st quarter almost in April no contact from the sales rep after care sales non existent.

More serious in January a month after joining I noticed the fee increased to R357 after 1 month an increase, the customer care line consultant offered me a free 2 month payment grace for this inconvenience, so my next fee to be debited in April.

February 2024 another increased debit no two months grace I contacted customer care line again a lady who took the call fully understood the issues offered her apologies and told me aside from getting a refund I will still get two months free and will only pay in may.

March 2nd 2024 yet another increased fee debit , no refund , no two months free

This time I sent a lengthy email concerning my increased fees, the non existent kit bag, the non existent 2 free months and not adhering to the contract
This was sent to the escalations section of virgin active, [email protected]

An inexperienced lady by the name of Yolisha convinced herself the issue lies in the 2 free months , according to her I did not get 2 free months as I have not been to the gym the required amount to qualify for 2 free months. Satisfied with her pathetic response where I am convinced she never read my full email , and did not bother to read my contract, and did not bother to check my voice logs on the customer care line and what was conveyed to me by the consultants.
Rather she was quick to quote rules but useless enough not to address the critical issues. She deemed the issue resolved and most probably did cartwheels to honour her achievement.

I once again fustrated with the escalations department phone the customer care line once more Michelle the consultant took my call she understood the issues and assisting with a way forward she said she will send an email to the manager of virgin active overport to assist with the issues.

This was around midday I have had no feedback or phone calls from the manager of virgin active overport. I took the initiative and phone twice , twice she was not available but the receptionist said she will contact me before the close of office hours and I'm still waiting..