Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Shoprite 27.9
2 Makro 22.3
3 Spar 18.3
...
Pick n Pay1.5
Retailers
Is this your company? Click here

Pick n Pay - Poor customer service

No resolution
Jack Hattingh
Jack Hattingh filed the complaint
18 January 2024
I am a regular custormer at the the PnP VR Mall Edenvale. I do my shopping there at least once a day. I know the lady manger well. I spoke to her this moring regarding one of the cashiers that assisted me. This lady had no customer skills. Instead of greeting me first, while scanning my items she was having a chat with some of her friends (cashiers) I ended up greeting this cashier whereby her response asking plastic? I do not appriciate this type of service. Please get your staff trained to have customer skills before they attend to assist the public.
Incident date: 18 January 2024
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.