Brand's performance
7.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers7.2
Eating and dining
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Stel
Stel
22 May 2024
No resolution
1/10
Steers - Regret purchase from steers

I am contacting you with much disappointment to complain about the quality of your food. I bought three Wacky Wednesday meals, two beef and one chicken. I could…

No resolution
1/10
Tania
Tania
26 April 2024
Resolved
1/10
Steers - Poor customer service and disgusting food

Hi good evening I placed a order online at Delft Mall Steers on 25/04/2024. They took more than a hour to respond I made several calls then they just dropped the…

Resolved
1/10
Bernadette Bonini
Bernadette Bonini
23 October 2023
No resolution
1/10
Steers - Terrible dry old chips

I went to Steers broadacres to buy chips, the chips were very very terrible!!, old dry it looks like they served me yesterday or day before chip its not the nice…

No resolution
1/10
Michael Matumba
Michael Matumba
28 September 2023
No resolution
1/10
Steers - Incomplete order

On the 25/09/2023 I ordered a king steer burger and chips. And I upsized the chips to cheese medium and added bacon bits. And wen they delivered the was no bacon…

No resolution
1/10
Xolile Mabaso
Xolile Mabaso
6 July 2022
No resolution
6/10
Steers - Refund for double payement

I have a complaint about the steers highland, on the 1 June 2022 I placed an order , order#66921298 of which it was delived and there was an issues with the POS,…

No resolution
6/10
Jaco Scott
Jaco Scott
4 May 2022
No resolution
1/10
Steers - Never use again

I will NEVER use Steers again, ordered food for delivery, waited a long time, food are cold, and not all the items arrived!!! I will put this on all available social…

No resolution
1/10
Johannes Breytenbach
Johannes Breytenbach
25 August 2021
No resolution
1/10
Steers - Wrong order

I ordered a burger wacky Wednesday buy one get one today at Steers Durbanville. I ordered both beef with cheese and paid for the cheese extra. What I got was two…

No resolution
1/10
Dezi
Dezi
4 July 2021
Resolved
1/10
Steers - Rudeness

I placed an order and waited patiently for the delivery guy to phone me. He did but it was just a missed call so I phoned him back but he ignored my call. I went…

Resolved
1/10