Brand's performance
8.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
2%
Solution Rate
11.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Fishaways 11.7
2 Nando's 11.5
3 KFC 10.8
...
Steers8.4
Eating and dining
Is this your company? Click here
Filter by:
Danelle
Danelle
17 November 2024
Awaiting reply
Steers - Staff behaviour/manager and cashier

Good day Please find attached receipt. Hereby I am informing you of the most unpleasant/disgusting customer service I received on the 16.11.2024 at approximately…

Awaiting reply
Nonjabulo Mangoye
Nonjabulo Mangoye
28 October 2024
Awaiting reply
Steers - Poor customer service

I was paying for my ices cream earlier on and I was paying with card and I told the lady that my card doesn't tap then she just threw the card machine on my hand…

Awaiting reply
Avuyile
Avuyile
18 October 2024
Awaiting reply
Steers - Steer galleria

I went to Steers Galleria to order an ice cream, the guy and the lady who was assisting us said an ice cream is finished and we went out to another store when you…

Awaiting reply
Samkelisiwe
Samkelisiwe
26 July 2024
No resolution
Steers - #507545

I went to Steers in Millenium Engine Garage placed my order and waited for 30 minutes, and l went and asked that what is happening with my order and nobody responded…

No resolution
Wisani
Wisani
25 July 2024
No resolution
Steers - Almost uncooked patty

Good day I bought a wacky Wednesday yesterday at Dainfern square and the patty was not well cooked as a result of the patty not being well cooked it led to the…

No resolution
Lynndal
Lynndal
17 July 2024
No resolution
Steers - Online order not on system

I ordered food online, and I used a voucher to pay for the food. I got an order nr for food that had to be collected at 15:30. Upon arrival, there were no order…

No resolution
Stel
Stel
22 May 2024
No resolution
1/10
Steers - Regret purchase from steers

I am contacting you with much disappointment to complain about the quality of your food. I bought three Wacky Wednesday meals, two beef and one chicken. I could…

No resolution
1/10
Cynthia
Cynthia
27 April 2024
No resolution
Steers - Bad customer service

I placed and order at 17:36 , and they called me at 19:34 only to tell me that they won't be able to deliver because they are busy. I am disappointed.

No resolution
Tania
Tania
26 April 2024
Resolved
1/10
Steers - Poor customer service and disgusting food

Hi good evening I placed a order online at Delft Mall Steers on 25/04/2024. They took more than a hour to respond I made several calls then they just dropped the…

Resolved
1/10
Penny
Penny
30 December 2023
No resolution
Steers - Old oil used for chips

We had burgers with medium chips at the N3 North Ultra City Steers at about 10h45 today, but the chips were disgusting and looked as if the oil has not been changed…

No resolution