Brand's performance
6.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
7.7%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers6.3
Eating and dining
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Stel
Stel
22 May 2024
No resolution
Steers - Regret purchase from steers

I am contacting you with much disappointment to complain about the quality of your food. I bought three Wacky Wednesday meals, two beef and one chicken. I could…

No resolution
Cynthia
Cynthia
27 April 2024
No resolution
Steers - Bad customer service

I placed and order at 17:36 , and they called me at 19:34 only to tell me that they won't be able to deliver because they are busy. I am disappointed.

No resolution
Tania
Tania
26 April 2024
Resolved
1/10
Steers - Poor customer service and disgusting food

Hi good evening I placed a order online at Delft Mall Steers on 25/04/2024. They took more than a hour to respond I made several calls then they just dropped the…

Resolved
1/10
Penny
Penny
30 December 2023
No resolution
Steers - Old oil used for chips

We had burgers with medium chips at the N3 North Ultra City Steers at about 10h45 today, but the chips were disgusting and looked as if the oil has not been changed…

No resolution
Ronald Moyce
Ronald Moyce
15 November 2023
No resolution
Steers - Defective product

I bought 3 wacky Wednesday and 1 of the burgers I ate had a defective patty I went back to restaurant as they kept my receipt The patty was of very bad substandard…

No resolution
Wendy Banda
Wendy Banda
28 October 2023
No resolution
Steers - Unhappy customer

The chicken was verrry dry, burnt and did not even taste the flavor I ordered. My chips even worse they were as if they were left over night without being covered.…

No resolution
Bernadette Bonini
Bernadette Bonini
23 October 2023
No resolution
1/10
Steers - Terrible dry old chips

I went to Steers broadacres to buy chips, the chips were very very terrible!!, old dry it looks like they served me yesterday or day before chip its not the nice…

No resolution
1/10
Vanessa
Vanessa
13 October 2023
No resolution
Steers - Order received later and incomplete not in a good condition

I ordered a meal at 16:20 only to receive the ordered at 18:55. There was a juice missing in that order which was the sent at 21:40. I tried to call but no one…

No resolution
Michael Matumba
Michael Matumba
28 September 2023
No resolution
1/10
Steers - Incomplete order

On the 25/09/2023 I ordered a king steer burger and chips. And I upsized the chips to cheese medium and added bacon bits. And wen they delivered the was no bacon…

No resolution
1/10
Vanessa
Vanessa
27 September 2023
No resolution
Steers - Poor service

Dear Steers Management Team, I hope this message finds you well. I am writing to express my deep disappointment with the recent experience I had at your Sparks…

No resolution