Is the brand Pep Stores trustworthy?
Unsatisfactory
Satisfaction Index over the last 12 months
Response Rate
0%
Average Response Time
3.3%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
25%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Mr Price 31.6
...
Pep Stores6
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Sibongile Ortilia
Sibongile Ortilia
8 December 2025
No resolution
Pep Stores - Complaint about bongi from pep thembokwezi in mandalay

helllo am formally making a complaint about BONGI from pep in Thembokwezi square in Mandalay,Capetown. This lady was supposed to help with a package and had so…

No resolution
Thabo
Thabo
13 October 2025
No resolution
1/10
Pep Stores - Stylo apex 5g

Pep Cell Customer Service, I am writing to formally express my extreme disappointment with the Stylo Apex 5G phone that I purchased from your Durban Central branch.…

No resolution
1/10
Chestlin Nortje
Chestlin Nortje
28 August 2025
No resolution
1/10
Pep Stores - Dissatisfaction with customer service at pep stores sophiatown

The Hostility I receive at Pep Sophiatown from the supervisor and one other cashier is totally unacceptable, I always do Paxi deliveries, but the store supervisor…

No resolution
1/10
Lionel John Nel
Lionel Nel
7 August 2025
No resolution
Pep Stores - Bad customer service

I took my phone in for repairs at Pep Cell in Blue Route PEP 6465. Repair ID 01645527639B4E. The Cashier was Nats that issued me the repair slip. I went into the…

No resolution
NUGENT L ATHERTON
NUGENT ATHERTON
15 May 2025
No resolution
5/10
Pep Stores - Theft from my trolley at n1 city

Good day My wife shopped at Pep Stores at N1 City, after 5pm today, 14th May 2025. She was stopped at the entrance by a staff member, and asked to leave her trolley…

No resolution
5/10
VUYOKAZI LOLWANA
VUYOKAZI LOLWANA
13 March 2025
No resolution
1/10
Pep Stores - Pep account issue

On or about the 3rd or 4th February 2025, I received a message from PEP stating that they have received my request to change the phone number. They also said i…

No resolution
1/10
Daniel
Daniel
11 January 2025
No resolution
Pep Stores - Poor customer service

On wednesday 2025-01-08 at about 14h00. I went to lichtenburg mall pep home to buy can opener. While standing on the queue I saw kiwi polish on the shelf at the…

No resolution
Tshasi Lekhehle
Tshasi Lekhehle
14 December 2024
No resolution
Pep Stores - Bad customer service

Went to pep store in Rockland shoprite center wanted to purchase a cellphone after asking for assistance I was directed to a gentleman by the name of Kenneth whom…

No resolution
Bhekisisa
Bhekisisa
5 December 2024
No resolution
Pep Stores - Tshepiso afrika abusing her power as a 2yc

Good day my name is Bhekisia Mvubu i work for an outsource company at 4866 Pepcell Southdale. i worked on this store from February 2024, so today i bought a car…

No resolution
Yamkela Ndlumbini
Yamkela Ndlumbini
30 November 2024
No resolution
Pep Stores - PEP - Descrimination

Was at Pep cell at shop 4312 needed withdrawal service and make purchase currently pregnant after standing in a queue heavily pregnant finally got a chance to speak…

No resolution