Brand's performance
3.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
12.9%
Customer Retention Rate
14.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Pep Stores3.4
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Bhekisisa
Bhekisisa
5 December 2024
Awaiting reply
Pep Stores - Tshepiso afrika abusing her power as a 2yc

Good day my name is Bhekisia Mvubu i work for an outsource company at 4866 Pepcell Southdale. i worked on this store from February 2024, so today i bought a car…

Awaiting reply
Yamkela Ndlumbini
Yamkela Ndlumbini
30 November 2024
Awaiting reply
Pep Stores - PEP - Descrimination

Was at Pep cell at shop 4312 needed withdrawal service and make purchase currently pregnant after standing in a queue heavily pregnant finally got a chance to speak…

Awaiting reply
Mongezi
Mongezi
26 November 2024
Awaiting reply
Pep Stores - Bills payment

Upon paying dstv account my wife was offered a reward card by the cashier of which she accepted. The cashier proceed to issue the card and this is after my wife…

Awaiting reply
Lerato Mthembu
Lerato Mthembu
18 October 2024
No resolution
Pep Stores - Scam,fraud

On the 4th October 2024 I sent money from pep,money transfer from pep in eyethu and it was redeemed on the very same day at eyethu,45mins after ND I didn't share…

No resolution
Precious Molatjane
Precious Molatjane
9 October 2024
No resolution
Pep Stores - Stolen parcel

My goods were taken by a pep employee to be sent via paxi but it wasn't registered nor did I get a text msg to confirm with tracking number, It has been three weeks…

No resolution
Precious Molatjane
Precious Molatjane
6 October 2024
No resolution
Pep Stores - Missing parcel

On 23 September a parcel was sent to me via pep paxi but the sender did not get a confirmation sms with tracking number or any type of communication about the parcel…

No resolution
Nomthi M
Nomthi M
5 October 2024
No resolution
Pep Stores - Money transfer withdrawal

Did money transfer at pep store cresta and hours after the withdrawals were redeemed. I did not give the reference or pin to anyone. There are activities happening…

No resolution
Thobile
Thobile
5 October 2024
No resolution
1/10
Pep Stores - Extremely poor quality of service pep store malvern park kzn

I was doing my shopping as a loyal customer at pep Malvern park Durban. An item I was interested in buying didn’t have a size. I requested for Khosi to check which…

No resolution
1/10
Jackie
Jackie
9 September 2024
No resolution
1/10
Pep Stores - Pep new redruth alberton employee stole my ear pods

I was at PEP store Alberton new Redruth store to purchase shoes today. When I got to the till I requested a cash back of R300. The lady gave attitude and said she…

No resolution
1/10
Boipelo
Boipelo
31 August 2024
No resolution
Pep Stores - Rude and unprofessional treatment

I received the worst treatment at pep home centurion lifestyle centre. I had found a cup in the mark down area and it didn't have a price on it so I asked about…

No resolution