Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Mr Price 14.3
3 Markhams 10.1
...
Pep Stores9.3
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Inge Bekker
Inge Bekker
11 March 2024
Awaiting reply
Pep Stores - Bullying at pepstores

On Friday the 4 staff members at Pep Stores refused to help me. I stood for so long and they only had one cashier. When I eventually asked if one of the three sitting…

Awaiting reply
Kegomoditswe
Kegomoditswe
7 March 2024
Awaiting reply
Pep Stores - Sexual harrassment and public humiliation

I walked into Pep store Dobsonville In ext 3 to look for my child's t shirts who is 2 years old. As I walked out I was stopped by the pep lady ( Phililile That…

Awaiting reply
Kegomoditswe
Kegomoditswe
6 March 2024
Awaiting reply
Pep Stores - Sexual harrassment & public humiliation

I was made to undress at a Pep store in Dobsonville after employees did not believe me when I said I have a medical condition called hernia after suspection that…

Awaiting reply
Molepo Maifo
Molepo Maifo
30 January 2024
No resolution
Pep Stores - Customer care

After politely explaining to the manager of Steilloop PEP how unsatisfied I was with their exchange policies, she told me I thought I knew too much. They took my…

No resolution
Chrissandra
Chrissandra
15 January 2024
No resolution
1/10
Pep Stores - Lost of package

On the 15/12/23 my mother went to send a package for me at pep store.The bag 3-5days was purchased her id and details was taken and she left.We never received sms's.We…

No resolution
1/10
Vincent Maila
Vincent Maila
9 January 2024
No resolution
Pep Stores - Pep store waiting time too long

I waited too long at pep store matoks to be assisted..the que wasn't moving it was very hot inside and the aircorn was not working..we support the business in return…

No resolution
masello sebolai
masello sebolai
26 December 2023
No resolution
Pep Stores - Bad attitude of a manager

Good day i am unhappy with the manager in charge at cosmo city shopping centre because i lost my parcel under her care and she excused herself buy saying i left…

No resolution
Andiswa
Andiswa
19 December 2023
No resolution
Pep Stores - Store contact number not helpful

Hi, I was at Pep Home at Kyalami Corner on the 14 December 2023, where I was doing shopping and misplaced my work access card written my name. I sent an email to…

No resolution
Sello Doctor Bokhale
Sello Bokhale
12 December 2023
No resolution
Pep Stores - Not a complain but a compliment

Excellent service received from Nelly at Riverside Square PEP store - her customer service is always on point, thumbs up to her.

No resolution
Unathi
Unathi
24 October 2023
No resolution
Pep Stores - Pep home stellenbosch

I went to Pep Home Stellenbosch Eikestad mall on the 24th of October 2023 at 17:50 only to find out that they had closed their doors. All staff were present inside…

No resolution