How can I contact City to City?

You can contact the brand via the following email customercare@citytocity.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

City to City | Complaints Book

Name: City to City
Rating: 10.0

Brand's performance

10.0

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

Customer Retention Rate

100%

Category ranking

Passenger Road Transport

1 Intercity Xpress 11.3

2 Greyhound 10.2

3 Eldo Coaches 10

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City to City10

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Cliff

Featured

City to City - Reckless driver

Bus towards Potchefstroom on the N12 highway at 14H22. Bus details ZGD339GP, a 4854 C Mecedes, over took my daughter car and nearly pushed her of the road, the overtaking was reckless and at a point where it should not have happend

Last activity

City to City - Reckless driver

Bus towards Potchefstroom on the N12 highway at 14H22. Bus details ZGD339GP, a 4854…

No resolution

Mesuli Gegula

9 October 2024

City to City - Late arrival

The customer service is not OK they always arrive late they don't keep time