Brand's performance
10.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.5%
Solution Rate
13.3%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
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Mr Price - Phone

Resolved
7/10
NothandoL
NothandoL filed the complaint
10 October 2022
I send a phone for repairs at one of your stores Emoyeni mall around March even today I haven't got it back. Itel 1 vision pro . The lady said it came back with a creked screen and they are trying to solve the problem.

I made follow up many times . They say in store They are still waiting for their bosses response. Even showed me the chats between her and her bosses yet the was no response .

It's been 7 months without a phone I want my phone in good condition or my money. You already lost me as a customer
Incident date: 10 October 2022
NothandoL
NothandoL rated the brand
11 October 2022

Non

This complaint was considered resolved.
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