Brand's performance
15.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
3.5%
Solution Rate
18.8%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - History

History since always

Brand presence 31-07-2020
No. of complaints 164
Reach 218.4 thousand

What is Satisfaction Index?

The Satisfaction Index expresses, in an objective way, the performance of brands on Complaints Book based on the interaction with users who have made complaints.

A good brands performance increases the Satisfaction Index.

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How can I ensure this information is secure?

The reliability of the Satisfaction Index is a major concern for us. The way to ensure maximum transparency and security about this whole process is to register this information in a totally transparent way. In the list below you can see the history of this information.

Records

Date SI
Wednesday, 17 April 2024 - 09:05 15.4
Tuesday, 16 April 2024 - 17:00 15.4
Tuesday, 16 April 2024 - 00:55 15.4
Monday, 15 April 2024 - 08:50 15.4
Sunday, 14 April 2024 - 16:45 14.7
Sunday, 14 April 2024 - 00:40 14.7
Saturday, 13 April 2024 - 08:35 14.7
Friday, 12 April 2024 - 16:30 14.7
Friday, 12 April 2024 - 00:25 14.7
Thursday, 11 April 2024 - 08:20 14.9