Brand's performance
14.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
3.3%
Solution Rate
16.7%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Pricilla Morotolo
Pricilla Morotolo
22 December 2023
No resolution
Mr Price - Robbed

They didn't give me my change

No resolution
Mmele Bogopa
Mmele Bogopa
13 December 2023
No resolution
Mr Price - Bad service at mr price

I bought a phone. On the exact same day not even hours after the purchase i herded what sounded like a loose object inside the phone. I put it directly in the box.The…

No resolution
Nithianandan Govender
Nithianandan Govender
28 November 2023
No resolution
1/10
Mr Price - Airtime fraud

More than 13 emails sent to the Fraud department with Affidavit and confirmation from MTN that my number was compromised. Zero acknowledgement or response from…

No resolution
1/10
Barbara Jekels
Barbara Jekels
10 November 2023
No resolution
1/10
Mr Price - Fraud no feedback

During Aug 23 a fraudulent transaction was done on my acc , i received a sms for a purchase on my acc in another town . Immediately i called Mr Price and completed…

No resolution
1/10
Ashil Thulsi Shily
Ashil Shily
9 October 2023
No resolution
Mr Price - Unhappy - mr price looking for excuses to not pay insurance claim

My Name is Verausha Thulsi . I have a 360 Policy for Hospitalization. I have submitted all the iNformation .The claim should have been accepted an process . The…

No resolution
Sibongile
Sibongile
4 October 2023
No resolution
Mr Price - Negligence

I was in side mr price for shopping, thn when I've finished I joined the line to pay , whn I was abt to be called I looked for my purse inside the bag and it was…

No resolution
Marion Du Rand
Marion Rand
24 September 2023
No resolution
Mr Price - Feather duvet

I bought a feather duvet from Mr Price in Green Point a couple of months and every time we change our linen the whole room is full of feathers. These feathers are…

No resolution
Aletta Short
Aletta Short
18 September 2023
Resolved
1/10
Mr Price - Bad service

Order 201012760382 I placed an order at Mr Price on the 7th September 2023.....they did send me a notification on the 8th that my parcel will be shipped. According…

Resolved
1/10
Aletta Short
Aletta Short
14 September 2023
Resolved
3/10
Mr Price - No response

I ordered a parcel from Mr Price on the 6th of September 2023...they informed me on the 8th that it is shipped....im still waiting...when i went into On the Dot…

Resolved
3/10
Jannie Rudman
Jannie Rudman
25 August 2023
No resolution
Mr Price - Bad service from head office account department

I asked that the policies be removed from account on 27 June 2023. I was told it be removed by end July. It wasn't removed was told should be by 7 August 2023.…

No resolution