Brand's performance
15.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
3.5%
Solution Rate
18.8%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - Bad service at mr price

No resolution
Mmele Bogopa
Mmele Bogopa filed the complaint
13 December 2023
I bought a phone. On the exact same day not even hours after the purchase i herded what sounded like a loose object inside the phone. I put it directly in the box.The next day i went back to the store and asked for them to replace it or give me a refund. Instead the area manager was screaming at me and his staff as if he hated his job. Can i please a refund or replacement of the phone.
Incident date: 30 November 2023
This complaint has been considered as not resolved.
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