Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
5.7%
Solution Rate
14.3%
Average Ratings
36.7%
Customer Retention Rate
33.3%
Category ranking
Transport
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Greyhound - Refund

No resolution
Ntombi
Ntombi filed the complaint
15 August 2023
I booked my return bus with Clitiliner/Greyhound on the 04th of April from Pretoria to Newcastle and on the 18th of April I received an sms stating that my trip has been cancelled, without any alternative option given to me. I filled in the refund form along with the required documents and they informed me that I will receive my refund after 14 working days, I have not received the payment till today it has been over 3 months and I have been send emails to [email protected] and calling every week without any informative response or explanation.
Incident date: 15 August 2023
This complaint has been considered as not resolved.
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