Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
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Cartrack - Cartrack won't pay warranty claim

Resolved
3/10
Mbalenhle
Mbalenhle filed the complaint
12 September 2023
I installed the device on the 24th of August 2021. I did the contact over the phone, I was told if my car won't get recovered they will pay up to 150k. They gave me terms and conditions but never mentioned the testing of a device every 3months. My car got hijacked when I claim they started sending me all the term and conditions they never disclosed.

I have requested for proof that I was informed about this but they have failed to. They just won't reply me
This complaint has a private attachment.
Incident date: 5 September 2023
Mbalenhle
Mbalenhle rated the brand
26 September 2023

Incorrect information given to me until I had to complain

This complaint was considered resolved.
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