Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

14.3%

Average Response Time

2.9%

Solution Rate

14.3%

Average Ratings

60%

Customer Retention Rate

50%

Category ranking

Car Parts & Accessories

1 Cartrack 23

2 Diesel Electric N/A

3 Bumper to Bumper N/A

011 250 3000
Grosvenor Corner,
195 Jan Smuts Ave, Rosebank
[email protected]

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Cartrack - Cartrack won't pay warranty claim

Mbalenhle filed the complaint

12 September 2023

I installed the device on the 24th of August 2021. I did the contact over the phone, I was told if my car won't get recovered they will pay up to 150k. They gave me terms and conditions but never mentioned the testing of a device every 3months. My car got hijacked when I claim they started sending me all the term and conditions they never disclosed.

I have requested for proof that I was informed about this but they have failed to. They just won't reply me

This complaint has a private attachment.

Incident date: 5 September 2023

Mbalenhle rated the brand

26 September 2023

Incorrect information given to me until I had to complain

Would you buy again? No

3/10

This complaint was considered resolved.

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