Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
3.1%
Solution Rate
25%
Average Ratings
36.7%
Customer Retention Rate
33.3%
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Charmaine Steyn
Charmaine Steyn
3 October 2024
Awaiting reply
Cartrack - Poor service

The company will not assist until they have received payment for the installation. i then had to call to make an appointment, which was confirmed for 8 am on Tuesday.…

Awaiting reply
Paulo
Paulo
26 September 2024
Awaiting reply
Cartrack - Cartrack no response

I had CARTRACK install the new AI Camera system into one of my trucks and when I purchased the contract, they said that I would be able to have two way communication…

Awaiting reply
Jurgens Theron
Jurgens Theron
23 September 2024
Awaiting reply
Cartrack - Sly foxes

Cartrack employees do not know what is in the terms and conditions. They are running around from payments are in arrears and then in advance. They also dont know…

Awaiting reply
Yoza
Yoza
14 September 2024
Awaiting reply
Cartrack - Do not want to remove me from itc ./cancelling my account although paid up

I called car track to cancel my account it was never cancelled they blacklisted me and handed my account to nimble.i called nimble to get the settlement amount…

Awaiting reply
Sass
Sass
13 September 2024
Awaiting reply
Cartrack - Catrack debit order fraud

ON 27 MAY I MAID A PAYMENT TO SETTLE MY ACCOUNT WITH CARTRACK BASED ON THE DISCOUNT I GOT ACCORDING TO VILJOEN ATTORNEYS. CARTRACK CONTINUED TO DEBIT MY ACCOUNT…

Awaiting reply
Esmarelda
Esmarelda
6 September 2024
Awaiting reply
Cartrack - Technitians fitment

Good day I would like to complain your fitment technicians leave the whole screws loose and the whole dashboard and fuse box brackets screw is missing gone where…

Awaiting reply
Jocelynne Eiman
Jocelynne Eiman
1 September 2024
Awaiting reply
Cartrack - Migration and installation of new tracking unit

In the month of Juky 2024, I applied to migrate from month to month to a contract. Everything was completed we are just left with installation. I was told by the…

Awaiting reply
Salani Maluleke
Salani Maluleke
29 July 2024
Resolved
1/10
Cartrack - Balance owing

I have settled the account as per settlement balance received however I'm still getting calls from Viljoen attorneys that I have a balance outstanding, see below…

Resolved
1/10
Johan
Johan
20 July 2024
No resolution
Cartrack - Non service from cartrack

I had made an appointment with cartrack to fix / replace the tracking unit. Appointment confirmed for Saturday 20 July 2024 at 08:00. NO technician pitch at 08:00.…

No resolution
Janine Klop
Janine Klop
26 May 2024
Resolved
Cartrack - Cartrack

Please be advised that I had a cartrack unit installed on 18 May 2019 in a new Toyota fortuner. As per insurance we had a secon cartrack unit installed on 07 June…

Resolved