Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
22.2%
Average Response Time
4.4%
Solution Rate
12.5%
Average Ratings
60%
Customer Retention Rate
50%
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Cartrack - Fail to fix tracking unit but the deduct money every month

No resolution
Aneziwe
Aneziwe filed the complaint
27 March 2024
I had a problem with the cartracker unit/device that is not working. It shows that
the vehicle is stationed at one place and they fail to help me in that regard, I reported the matter last year(2023) October telephonically , I called numerous time and I was told the complaint have been logged and that they will send technicians but the matter has not been resolve but the installment is deducted in my account monthly without fail for the device that is not working.
Incident date: 27 March 2024
This complaint has been considered as not resolved.
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