Is the brand Capitec trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
5.6%
Solution Rate
18.8%
Average Ratings
42.5%
Customer Retention Rate
50%
Category ranking
Banks
1 Capitec 23.5
2 Nedbank 13.8
Financial instution
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Mbali
Mbali
28 August 2024
No resolution
Capitec - Deceased transfer frunds

Its been over 2 months submitting relevant documents to the bank, with no solution instead they keep on closing the incidents that I have logged, I dontunderstand…

No resolution
Linda Mali
Linda Mali
20 June 2024
No resolution
Capitec - Debt prescription

Good day please see attached below emails. I wrote to Capitec and TFG for prescribed debt which I have not been able to pay since 2019 due to loss of Job. I haven't…

No resolution
Lungile
Lungile
2 April 2024
No resolution
Capitec - Capitec paused my account

My account was paused reason being i was doing an online job where i was working part time. I received funds and paid customers on their accounts directly. But…

No resolution
Lungile
Lungile
2 April 2024
No resolution
Capitec - Paused account

The bank paused my account and I've been going to the branch to get it open with no success. I made affidavits but still no help. They are telling me i must find…

No resolution
Christelle
Christelle
28 March 2024
No resolution
Capitec - Atm cash deposit not processed ref: 117437514

I deposited R6170 in your ATM, Cradlestone Mall on 20 March 2024 at 14:30. The ATM went off while depositing and your employee promised that it will be deposited…

No resolution
Natalia
Natalia
28 March 2024
No resolution
Capitec - My capitec account has been paused without any reason

My account has been paused without any reason and they say i must visit my nearest branch and i can't access any branch as I'm on the way to my holiday vacation…

No resolution
Ishmael
Ishmael
13 March 2024
No resolution
Capitec - My account is paused

For the past 2 weeks my Capitec account has been paused. I keep on going to the branch and calling contact Center but still the issue has not been resolved. When…

No resolution
Sinenhlanhla Sabela
Sinenhlanhla Sabela
24 February 2024
No resolution
Capitec - Capitec took my money

My Capitec was blocked due to whatsapp stokvels and I did provide everything they needed from me and they warn me not to use those whatsapp stokvels again and when…

No resolution
Sinenhlanhla Sabela
Sinenhlanhla Sabela
12 February 2024
Resolved
Capitec - Account paused

Capitec is such pathetic bank,my account was blocked and the bank did some investigation and one of the employees told me that I now have access to my savings account…

Resolved
Sinenhlanhla Sabela
Sinenhlanhla Sabela
30 January 2024
Resolved
Capitec - Blocked account

I woke up my account blocked they didn't even to tell me what went wrong, I emailed them saying they should update me via email because I answer phone calls during…

Resolved