Capitec
Capitec
Banks
Brand's performance
17.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
6.4%
Solution Rate
13.6%
Average Ratings
33.3%
Customer Retention Rate
33.3%
Category ranking
Banks
1 Tyme bank 20.1
2 Capitec 17.5
3 Nedbank 13.8
Financial instution
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Capitec - Account paused

Resolved
Sinenhlanhla Sabela
Sinenhlanhla Sabela filed the complaint
12 February 2024
Capitec is such pathetic bank,my account was blocked and the bank did some investigation and one of the employees told me that I now have access to my savings account the investigation is done I think it was 7 days ago and today I woke up account is on paused and no one told why
Incident date: 12 February 2024
This complaint was considered resolved.
Complaint #457224
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