Capitec
Capitec
Banks
Brand's performance
33.6
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
4.4%
Solution Rate
13.3%
Average Ratings
100%
Customer Retention Rate
100%
Category ranking
Banks
1 Capitec 33.6
2 Nedbank 23.8
3 Tyme bank 13.5
Financial instution
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Capitec - Account paused

Resolved
Sinenhlanhla Sabela
Sinenhlanhla Sabela filed the complaint
12 February 2024
Capitec is such pathetic bank,my account was blocked and the bank did some investigation and one of the employees told me that I now have access to my savings account the investigation is done I think it was 7 days ago and today I woke up account is on paused and no one told why
Incident date: 12 February 2024
This complaint was considered resolved.
Complaint #457224
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