Capitec
Capitec
Banks
Brand's performance
17.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
6.4%
Solution Rate
13.6%
Average Ratings
33.3%
Customer Retention Rate
33.3%
Category ranking
Banks
1 Tyme bank 20.1
2 Capitec 17.5
3 Nedbank 13.8
Financial instution
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Capitec - My capitec account has been paused without any reason

Awaiting reply
Natalia
Natalia filed the complaint
28 March 2024
My account has been paused without any reason and they say i must visit my nearest branch and i can't access any branch as I'm on the way to my holiday vacation and I'm waiting for funds to reflect on my account Capitec just paused my account without any reason
Incident date: 28 March 2024
Natalia
Natalia is awaiting for brand response
Complaint #472124
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