Capitec
Capitec
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
6.7%
Solution Rate
14.3%
Average Ratings
50%
Customer Retention Rate
50%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 20.1
3 Nedbank 13.8
Financial instution
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Capitec - My capitec account has been paused without any reason

No resolution
Natalia
Natalia filed the complaint
28 March 2024
My account has been paused without any reason and they say i must visit my nearest branch and i can't access any branch as I'm on the way to my holiday vacation and I'm waiting for funds to reflect on my account Capitec just paused my account without any reason
Incident date: 28 March 2024
This complaint has been considered as not resolved.
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