Capitec - Paused account

The bank paused my account and I've been going to the branch to get it open with no success. I made affidavits but still no help. They are telling me i must find the person who reported my account and ask them to give me proof of payment where will i get this person i don't know.

The fraud department is also not helping me they pretend to help but clearly they are just doing so just because i wrote to hello peter