Capitec
Capitec
Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
7.8%
Solution Rate
11.1%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Banks
1 Tyme bank 25
2 Capitec 17.8
3 Nedbank 13.8
Financial instution
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Capitec - Blocked account

Resolved
Sinenhlanhla Sabela
Sinenhlanhla Sabela filed the complaint
30 January 2024
I woke up my account blocked they didn't even to tell me what went wrong, I emailed them saying they should update me via email because I answer phone calls during working hours,even today no update from them,I trusted capitec I didn't know they have such poor service
Incident date: 24 January 2024
This complaint was considered resolved.
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