Capitec
Capitec
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
6.7%
Solution Rate
14.3%
Average Ratings
50%
Customer Retention Rate
50%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 19.6
3 Nedbank 13.8
Financial instution
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Capitec - Blocked account

Resolved
Sinenhlanhla Sabela
Sinenhlanhla Sabela filed the complaint
30 January 2024
I woke up my account blocked they didn't even to tell me what went wrong, I emailed them saying they should update me via email because I answer phone calls during working hours,even today no update from them,I trusted capitec I didn't know they have such poor service
Incident date: 24 January 2024
This complaint was considered resolved.
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