Capitec
Capitec
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
6.7%
Solution Rate
14.3%
Average Ratings
50%
Customer Retention Rate
50%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 19.8
3 Nedbank 13.8
Financial instution
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Capitec - Capitec took my money

No resolution
Sinenhlanhla Sabela
Sinenhlanhla Sabela filed the complaint
24 February 2024
My Capitec was blocked due to whatsapp stokvels and I did provide everything they needed from me and they warn me not to use those whatsapp stokvels again and when I login on my App my money is gone including my child's grant and money from her dad
Incident date: 24 February 2024
This complaint has been considered as not resolved.
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