Takealot
Takealot
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Wrong item

No resolution
Chandre
Chandre filed the complaint
21 February 2024
Placed an order that was ergent needed a car remote i had to pay R90 delivery to get it the next day only to see that it was wrong product nothing like the picture or description as what was on there os what i needef and what i got was NOT THE SAME.I RETURNED THE PRODUCTS VERY QUICK TO COLLECT THE NEXT DAY.BUT HERE I SIT WAIT FOR MY MONEY BACK AND WON'T RECEIVE THE DELIVERY FEE BACK,!!!!!
Incident date: 21 February 2024
This complaint has been considered as not resolved.
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