Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

15%

Average Response Time

2.8%

Solution Rate

16.2%

Average Ratings

30.9%

Customer Retention Rate

54.5%

Category ranking

Online Business

1 Takealot 20.1

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Wrong item

Chandre filed the complaint

21 February 2024

Placed an order that was ergent needed a car remote i had to pay R90 delivery to get it the next day only to see that it was wrong product nothing like the picture or description as what was on there os what i needef and what i got was NOT THE SAME.I RETURNED THE PRODUCTS VERY QUICK TO COLLECT THE NEXT DAY.BUT HERE I SIT WAIT FOR MY MONEY BACK AND WON'T RECEIVE THE DELIVERY FEE BACK,!!!!!

Incident date: 21 February 2024

This complaint has been considered as not resolved.

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