Takealot
Takealot
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.5%
Average Response Time
3.7%
Solution Rate
10.4%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Completely wrong product delivered

No resolution
Nonofo Tokang
Nonofo Tokang filed the complaint
12 April 2024
I placed an order on March 2024, ordering an iPhone 11 64GB worth R10 499 from takealot. They delivered a wrong product which was a jersey on April 2nd 2024. After noticing this I immediately went back to the app to notify them and they collected the wring order with agreement of delivering the correct order to me. On the 9th they sent an email that stated that they cannot replace my order because the product is finished at their warehouse and they will therefore credit my account back within 24 hours but they did not. I called about 3 takealot agents and they said they will investigate and get back to me but they never did. I ordered that iPhone because my graduation is around the corner and I need it but now takealot says they cannot replace it so I am hereby requesting to be refunded back my money.
Thank you.
Incident date: 2 April 2024
This complaint has been considered as not resolved.
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