Brand's performance
4.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.2%
Average Response Time
0%
Solution Rate
4.2%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Missing parcel

No resolution
Gomotsegang
Gomotsegang filed the complaint
18 December 2023
I sent my parcel with PAXI on the 6th of December it was supposed to be delivered on the 13th of December today it is the 18th and nothing is being communicated to me from Paxi’s side. I tried contacting them and they said “They is nothing the can help me with”. Mind you they telling me about ensuring the package whereas when I brought send that package they said nothing about insurance. Another thing, this parcel that is missing is a contract router of which is Mtn property and not my property meaning that when they contract finishes I have to return it to MTN. So how do I insure something that is not mine? But then I am only afforded the right of use?
Incident date: 18 December 2023
This complaint has been considered as not resolved.
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