Intercity Xpress
Intercity Xpress
Passenger Road Transport
Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
40%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Intercity Xpress 13.4
2 Intercape 13.3
3 Greyhound 10.2
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Intercity Xpress - Unacceptable

No resolution
Miemie Modise
Miemie Modise filed the complaint
11 October 2023
Intercity Express arrived without letting us know I anticipate arriving late at warrenton and charging points to arrange with my family for later pick up which could endanger mr
Incident date: 11 October 2023
This complaint has been considered as not resolved.
Complaint #398223
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