Intercity Xpress
Intercity Xpress
Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Greyhound 10.2
3 Uber 10
...
Intercity Xpress3
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Amanda
Amanda
27 November 2024
Awaiting reply
Intercity Xpress - Refund for ticket cancellation

I cancelled a ticket on the 4th of November , a ticket from Johannesburg to matatiele and they said I will get refunded after 15 working days , but still hasn't…

Awaiting reply
Mr M
Mr M
27 October 2024
Awaiting reply
Intercity Xpress - Intercity completely ignorant over consumer issues!

1. The boarding at Midrand was over 20minutes late and no one had any update. Even the employees at the counter where unable to assist or even provide contact details…

Awaiting reply
Nonkululeko
Nonkululeko
9 October 2024
No resolution
Intercity Xpress - Bus drivers

I have orderd intercity but it has a toilet and a heater that why i always order it when i travel....but the drivers decide to change to and out to eagle liner…

No resolution
Zandile Nosilela
Zandile Nosilela
18 September 2024
No resolution
4/10
Intercity Xpress - Late arrival of the bus

How can a bus booked to fetch my family at 14:55 now it is 16:00 it has not arrived. I regret why i have booked this bus at the first place and i Promise i will…

No resolution
4/10
Mkhonzeni Fumba
Mkhonzeni Fumba
12 July 2024
No resolution
Intercity Xpress - Poor travel experience

I want to report the POOR BAD travel experience I endured through Intercity Xpress on 07/07/2024. I booked the ticket through Busbud from Johannesburg Midrand Big…

No resolution
Pa
Pa
6 July 2024
No resolution
Intercity Xpress - Delaying

How can you tell someone to wait for the bus @1:15 then till now still no buss come on guys upgrade your service it’s 3 hours extra now still no buss I don’t like…

No resolution
Chris Bodla
Chris Bodla
8 April 2024
No resolution
1/10
Intercity Xpress - Refund

Bought 3 tickets from Grahamstown to Johannesburg due to certain reasons I canceled the tickets and I got communication that they gave been cancelled and I will…

No resolution
1/10
Charmaine Pillay
Charmaine Pillay
14 December 2023
No resolution
1/10
Intercity Xpress - Inhumane conditions for passengers on bus

I purchased 3 bus tickets at checkers Kwena centre, in Little falls. I enquired in particular if the bus being booked had air conditioning. The attendance at at…

No resolution
1/10
Angel
Angel
25 November 2023
No resolution
1/10
Intercity Xpress - Driver refuse to switch on aircon almost died and inspecter didn't attend the matter

The bus doesn't have windows and the driver refuse to open Aircon wen we ask inspector he didn't attend the matter

No resolution
1/10
Jerome
Jerome
21 October 2023
No resolution
Intercity Xpress - Drunk and disruptive behavior

6 ladies booked in on the same bus as us and they were loud and very disruptive. Literally no one else was talking besides them and they was screaming loudly despite…

No resolution