Is the brand Intercity Xpress trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
40%
Customer Retention Rate
0%
Category ranking
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Bonita
Bonita
28 April 2025
No resolution
Intercity Xpress - Very bad service and conditioning of bus

On the 23rd April 2025 we used intercity bus to travel from Amanzimtoti to Pretoria for a funeral, the bus was 1 hour late to pick us up in Amanzimtoti and we arrived…

No resolution
Linomtha
Linomtha
4 April 2025
No resolution
Intercity Xpress - Unhygienic

There are cockroaches in the bus. This shows how unhygienic the buses are.

No resolution
Tarryn-Lee Smith
Tarryn-Lee Smith
17 December 2024
No resolution
Intercity Xpress - Terrible service and experience

Morning, I am absolutely shocked at the experience and service of my trip from Margate to Heidelberg!! My ticket states that my bus was going to leave Margate at…

No resolution
Amanda
Amanda
27 November 2024
Resolved
4/10
Intercity Xpress - Refund for ticket cancellation

I cancelled a ticket on the 4th of November , a ticket from Johannesburg to matatiele and they said I will get refunded after 15 working days , but still hasn't…

Resolved
4/10
Mr M
Mr M
27 October 2024
No resolution
Intercity Xpress - Intercity completely ignorant over consumer issues!

1. The boarding at Midrand was over 20minutes late and no one had any update. Even the employees at the counter where unable to assist or even provide contact details…

No resolution
Nonkululeko
Nonkululeko
9 October 2024
No resolution
Intercity Xpress - Bus drivers

I have orderd intercity but it has a toilet and a heater that why i always order it when i travel....but the drivers decide to change to and out to eagle liner…

No resolution
Zandile Nosilela
Zandile Nosilela
18 September 2024
No resolution
4/10
Intercity Xpress - Late arrival of the bus

How can a bus booked to fetch my family at 14:55 now it is 16:00 it has not arrived. I regret why i have booked this bus at the first place and i Promise i will…

No resolution
4/10
Mkhonzeni Fumba
Mkhonzeni Fumba
12 July 2024
No resolution
Intercity Xpress - Poor travel experience

I want to report the POOR BAD travel experience I endured through Intercity Xpress on 07/07/2024. I booked the ticket through Busbud from Johannesburg Midrand Big…

No resolution
Pa
Pa
6 July 2024
No resolution
Intercity Xpress - Delaying

How can you tell someone to wait for the bus @1:15 then till now still no buss come on guys upgrade your service it’s 3 hours extra now still no buss I don’t like…

No resolution
Chris Bodla
Chris Bodla
8 April 2024
No resolution
1/10
Intercity Xpress - Refund

Bought 3 tickets from Grahamstown to Johannesburg due to certain reasons I canceled the tickets and I got communication that they gave been cancelled and I will…

No resolution
1/10