Brand's performance
12.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
10%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
Is this your company? Click here

Intercape - Ticket refund

No resolution
1/10
Tshenolo Sephoti
Tshenolo Sephoti filed the complaint
18 March 2024
I booked my ticket online. As I was supposed to return on the 17th march. I tried to reach intercape to reschedule my date to the 18th march. Unfortunately i was in a remote village in botswana where network is a problem. My phone was offline. I went to the office before departure to explain and i was told to purchase another ticket. I emailed their office to be compensated my first ticket while onboard after purchasing the second ticket. The response was i have forfeited my money. I am still asking intercape to kindly consider to refund me as i have encountered a matter that was beyond my control,being offline due to network failure.
Incident date: 18 March 2024
Tshenolo Sephoti
Tshenolo Sephoti rated the brand
13 May 2024

Scammers, they have no interest in their customers!

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.