Brand's performance
14.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
10%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
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Intercape - Action

Awaiting reply
Ncedile
Ncedile filed the complaint
31 March 2024
I was involved in bus accidents on the 24/03/024.Our details were written down but not a single word from the company up untill to date.The bus number 8701 from Kwt to Cape town.
Incident date: 31 March 2024
Ncedile
Ncedile is awaiting for brand response
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