Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

9.1%

Average Response Time

1.8%

Solution Rate

11.1%

Average Ratings

20%

Customer Retention Rate

50%

Category ranking

Passenger Road Transport

1 Greyhound 22.8

2 Intercape 14.7

3 Eldo Coaches 10

(0) 21 380 4400
[email protected]

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Intercape - Poor service of agents

Dineo filed the complaint

20 June 2023

Intercape has poor service and their agents are not patient and friendly. I tried calling the 24 hour call center because I had an emergency and they didn't answer. I texted them again on WhatsApp and that side it was worse the agents were so impatient and they didn't even give me enough information

Incident date: 20 June 2023

This complaint has been considered as not resolved.

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