Vox telecommunications - Poor service

I did not have fibre for 14 days and vox says I still have to pay full subscription this is their reply
*Nthabiseng Nkonoane*: Here 'below is clarity on your enquiry;

On the matter of reimbursement on services not received:

It is so agreed on our Terms & Conditions that Vox does not grant credits for any Downtime, Outages or connectivity issues experienced.

All products provided by Vox are A Best Effort broadband service, which does not provide full reliability.

The Services performs to the best of its ability and when any issues arise; we have capable technical engineers available 24/7 awaiting to assist and report matters to the network providers in order to achive a speedy resolution within a very limited time frame.

We believe that everything is/was done in all effort to resolve any connectivity issues raised and reported to us.

Clause 4.3 of our General Terms and Conditions agreed to and found here:

https://www.vox.co.za/terms-conditions

There is no SLA's (Service Level Agreement) agreed or signed Between VOX and Customer with regards to Resolution timeframes of downtimes and Provision of Strength on Different internet connections or any other services used by internet.

We do apologise for the inconvenience experienced.

And we thank you for taking time to enquire on the matter, and we hope we have assisted satisfactorily.

Have a good day further.