Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

5%

Solution Rate

12.5%

Average Ratings

26.7%

Customer Retention Rate

66.7%

Category ranking

Banks

1 Tyme bank 18.9

2 Capitec 18.8

3 Nedbank 13.8

Financial institution

0860 999 119
30 Jellicoe Avenue
Rosebank
Johannesburg
2196
South Africa
[email protected]

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Tyme bank - Lack of after sales customer/technical support

Mongamele Lesley filed the complaint

31 January 2024

Following my phone being lost I reinstalled the Tymebank banking app on a new phone and called the customer care to get assistance to reset login credentials and held for over 30 minutes before being cut-off, now I am stuck without any access to my banking. There is simply no after sales support with Tymebank

Incident date: 31 January 2024

This complaint has been considered as not resolved.

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