Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

100%

Customer Retention Rate

100%

Category ranking

Banks

1 Tyme bank 25

2 Nedbank 13.8

3 African bank 10

Financial institution

0860 999 119
30 Jellicoe Avenue
Rosebank
Johannesburg
2196
South Africa
[email protected]

Is this your company? Click here

Tyme bank - Lack of after sales customer/technical support

Mongamele Lesley filed the complaint

31 January 2024

Following my phone being lost I reinstalled the Tymebank banking app on a new phone and called the customer care to get assistance to reset login credentials and held for over 30 minutes before being cut-off, now I am stuck without any access to my banking. There is simply no after sales support with Tymebank

Incident date: 31 January 2024

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

20 September 2024

Tyme bank - 523924

I was scammed by one of your employees at your branches because how do you explain…

1 September 2024

Tyme bank - Error with proof of payment

I made a payment using the app on ozwow on the 26th August. The third party isn't…

Tyme bank - #510124

I called the bank a couple of times requesting about the money that should be returned…