Tyme bank
Tyme bank
Brand's performance
19.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
5%
Solution Rate
14.3%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 19.8
3 Nedbank 13.8
Financial institution
  • 0860 999 119
  • 30 Jellicoe Avenue
    Rosebank
    Johannesburg
    2196
    South Africa
  • [email protected]
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Tyme bank - Fraud

No resolution
2/10
Nolubabalo Mazomba
Nolubabalo Mazomba filed the complaint
21 December 2023
I has problem with transferring money called them and they advised that the issue could be the limit, and I said its fine after ending the call they blocked my account and when I call them I am transferred to fraud department and hold line 5 minutes up until my airtime runs out so I need to keep on buying airtime so fucken pissed
Incident date: 21 December 2023
Nolubabalo Mazomba
Nolubabalo Mazomba rated the brand
10 March 2024

The complaint was never resolved after I have lodged it I had to call again and was not resolved done it by my self via app so your service suxks

This complaint has been considered as not resolved.
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