Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

100%

Customer Retention Rate

100%

Category ranking

Banks

1 Tyme bank 25

2 Capitec 23.1

3 Nedbank 13.8

Financial institution

0860 999 119
30 Jellicoe Avenue
Rosebank
Johannesburg
2196
South Africa
[email protected]

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Tyme bank - Fraud

Nolubabalo Mazomba filed the complaint

21 December 2023

I has problem with transferring money called them and they advised that the issue could be the limit, and I said its fine after ending the call they blocked my account and when I call them I am transferred to fraud department and hold line 5 minutes up until my airtime runs out so I need to keep on buying airtime so fucken pissed

Incident date: 21 December 2023

Nolubabalo Mazomba rated the brand

10 March 2024

The complaint was never resolved after I have lodged it I had to call again and was not resolved done it by my self via app so your service suxks

Would you buy again? Yes

2/10

This complaint has been considered as not resolved.

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