Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

8.3%

Average Response Time

1.7%

Solution Rate

8.3%

Average Ratings

22.5%

Customer Retention Rate

50%

Category ranking

Mobile and Fixed Telecommunications

1 Mondo 31.5

2 Metrofibre 30

3 MiX Telematics 17

...

Supersonic13.6

MTN

0861 787 377
Building 15,
Constantia Office Park
c/o 14th Avenue and Hendrik Potgieter
Weltevredenpark
Roodepoort, Gauteng
[email protected]

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Supersonic - Upgrade not visible at customer end

Franklin Wyk filed the complaint

8 January 2024

My home fiber speed package was upgraded from 80/80Mbps to 150/150Mbps as from the 1st of December 2023. Numerous speed tests with LAN and Wi-Fi as well as reboots as advised did not change the speed to 150/150Mbps, that the service people insist that I already been upgraded to. My screenshots that I sent via email cannot be opened at their location for some reason although my clients have never complained about attachments that I've sent elsewhere.

This complaint has a private attachment.

Incident date: 8 January 2024

This complaint has been considered as not resolved.

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