Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Upgrade not visible at customer end

No resolution
Franklin Van Wyk
Franklin Wyk filed the complaint
8 January 2024
My home fiber speed package was upgraded from 80/80Mbps to 150/150Mbps as from the 1st of December 2023. Numerous speed tests with LAN and Wi-Fi as well as reboots as advised did not change the speed to 150/150Mbps, that the service people insist that I already been upgraded to. My screenshots that I sent via email cannot be opened at their location for some reason although my clients have never complained about attachments that I've sent elsewhere.
This complaint has a private attachment.
Incident date: 8 January 2024
This complaint has been considered as not resolved.
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