My home fiber speed package was upgraded from 80/80Mbps to 150/150Mbps as from the 1st of December 2023. Numerous speed tests with LAN and Wi-Fi as well as reboots as advised did not change the speed to 150/150Mbps, that the service people insist that I already been upgraded to. My screenshots that I sent via email cannot be opened at their location for some reason although my clients have never complained about attachments that I've sent elsewhere.
This complaint has a private attachment.
Incident date: 8 January 2024
This complaint has been considered as not resolved.
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