Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

8.3%

Average Response Time

1.7%

Solution Rate

8.3%

Average Ratings

22.5%

Customer Retention Rate

50%

Category ranking

Mobile and Fixed Telecommunications

1 Mondo 31.5

2 Metrofibre 30

3 MiX Telematics 17

...

Supersonic13.6

MTN

0861 787 377
Building 15,
Constantia Office Park
c/o 14th Avenue and Hendrik Potgieter
Weltevredenpark
Roodepoort, Gauteng
[email protected]

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Supersonic - Tired and fed up

Yasmin Khan filed the complaint

25 March 2024

This company has been illegally debiting my account.We cancelled in the first month due to poor service and the first month was supposed to be free. The router was returned and I received no account from them.This was in 2020 and now in 2024 I am getting calls from debt collectors.

Incident date: 25 March 2024

Yasmin Khan

8 April 2024

Still getting calls from debt collectors and tried to explain but they still don't want to listen.It is like I am talking to a brick wall

Yasmin Khan

23 April 2024

Still being troubled.People refuse to listen.

Yasmin Khan is awaiting brand resolution

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