Supersonic
Supersonic
Mobile and Fixed Telecommunications
Brand's performance
13.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
8.3%
Average Ratings
22.5%
Customer Retention Rate
50%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 MiX Telematics 17
...
Supersonic13.6
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - No service from supersonic

No resolution
1/10
Herman
Herman filed the complaint
11 May 2023
Call was logged more than a month ago. My issue of intermittent connectivity has not been solved. Assistance via the WhatsApp number is less than pathetic...non-existent. Feedback is given to me about "known outages" in totally other provinces. No interest in listening to my issue. Logged a complaint on social media, received promises that I will be contacted....NOTHING!!! I don't think the CEO Megan Nicholas has a clue what's happening in her company. STAY AWAY FROM THIS ISP...THEY ARE USELESS!!!
Incident date: 11 May 2023
Herman
Herman
26 May 2023
Supersonic...most useless ISP provider in South Africa. NO CUSTOMER SUPPORT....NOTHING!!! I even tagged the CEO, and yet, still no response. Don't waiste your time with this ISP!!!
Herman
Herman rated the brand
7 July 2023

Most useless ISP out there!!! Absolutely no customer service. Arrogant. And a CEO who does not care about customers.

This complaint has been considered as not resolved.
Complaint #292123
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