Supersonic - Incompetence of the supersonic team

Ticket # [SST170700] // Re: Supersonic FTTX (Pty) Ltd: Tax Invoice # INV-184383 // (New Comment) // Tamlin Jivan

I am utterly unimpressed with the poor service I've received since I joined this company. Firstly, I made the first two payments without any issues, and Supersonic's accounts department made an error sending my billing statement. The first month, I was sent a bill of R499 to be paid by the end of May, which I paid successfully. Then, for the month of June, another statement was issued in the amount of R150. This amount was meant for the previous month because of pro rata; however, all the amounts were balanced and paid in full. At the end of June, I paid my normal R499 on the 29th. Supersonic decided to debit my account, which was never agreed on because I have been making payments to my account. I was advised by a supersonic agent that I couldn't contact my bank to reverse the double debit. To my surprise, yesterday I received an email stating that my account is in arrears. I AM SICK AND TIRED OF ALL THE BACK AND FORTH AND INCOMPETENCIES. I need someone to rectify this mess and send me an updated statement of my account. I also need Supersonic too understand that I will make payments monthly because each time you mess up, I have to pay bank charges!